A recent survey by a Nigerian business and management consulting
company, Phillips Consulting Limited has revealed that out of the 20 domestic airlines
operating in Nigeria to major cities such as Lagos, Calabar, Abuja and
Enugu- Aero Contractors, Arik Air and Dana Airlines are the most
preferred airlines. This survey was done between May and August 2015 in
order to determine the perception and expectations of domestic
travellers. Despite flight delays and safety concerns of these airlines Aero contractors ranked first with 39 percent, followed by Arik Air with 34 percent and Dana Airlines with 10 percent.
Aero Contractors
Source:- VenturesAfrica
Aero Contractors, which is the oldest airline in Nigeria and operates 50 daily flights across Nigeria and other West African
countries was the most preferred airline by Nigerians. According to the
survey, then this is because of its affordable ticketing
price. Airline fares are as low as N10, 000
and passengers enjoy discounts for booking their flight ahead of time
with added incentive for paying online and booking on hold. In August
2015, Aero Contractors won the Exceptional Safety Culture Award. Domestic routes
flown by Aero include Abuja, Accra, Benin, Calabar, Enugu, Kano, Lagos,
Port Harcourt(Omagwa Int’l Airport), Port Harcourt (NAF Base), Owerri,
Warri and Uyo.
Arik Nigeria
In view of the numerous plane crashes, which have plagued the country
over the past years, Arik Air which is West and Central Africa’s
largest carrier has continued to lead in terms of its safety standards.
As a reult of this 23 percent of the respondents chose Arik as their
preferred airline. Arik air has won several awards such as the Best Safety and Security Conscious Airline in West and Central Africa for four consecutive years (2010-2014) and the Best Airline in Africa, 2014. Domestic
routes flown by Arik in Nigeria include Lagos, Kano, Abuja,
Port-Harcourt, Benin, Enugu, Warri, Uyo, Yola, among others.
Dana Airline
Despite the Dana plane crash in June 3, 2012 , which is the second
deadliest crash in Nigeria, Dana is still a preferred airline by
domestic travellers in Nigeria. Dana Airline is preferred by domestic
travellers in Nigeria for its prompt flight departures as well as good
quality service. Respondents from the survey commended the appearance
and courteousness shown to passengers by Dana’s air crew, their meals,
cabin cleanliness and seat comfort.
During the 2015 edition of Nigerian Customer Service Award (NCSA)
held at Sheraton Lagos, Dana Airline beat all Nigerian airlines to
emerge as the best customer service airline in Nigeria and Most Efficient Airline in 2014. Dana Airline’s domestic routes in Nigeria include Lagos, Abuja, Port-Harcourt and Uyo.
