The Consumer Protection Council (CPC) has directed the
Turkish Airlines to provide a full situation report of events surrounding the
alleged ill-treatment of its passengers arriving into Abuja from December 20,
2015.
In a letter to the airline dated December 29, 2015 and
signed by the CPC’s Director General, Mrs. Dupe Atoki, the council revealed
that the Turkish Airline’s flight TK 623 from Istanbul arrived Abuja on Sunday
20 December 2015 without the baggage of its passengers.
“Passengers of subsequent flights on the same route, up to
26 December 2015, were also affected as their baggage failed to arrive on their
respective flights,” the letter stated.
The council disclosed that the baggage of the passengers of
the 20 December flight started arriving piecemeal only on 25 December,
indicating that the airline boarded passengers knowing full well that their
baggage would not be transported with them.
“Passengers, some of who travelled with minors, were put to
great inconvenience and hardship as they were unduly deprived of their
belongings and other items necessary to accomplish the purpose of their trips,”
it said.
The CPC directed the airline to include in the requested
report its policy on delayed baggage, particularly as regards the compensation
of affected passengers, the number of affected passengers, the number of
passengers who are yet to receive their baggage and when same is expected to
arrive and steps, if any, that have been taken to provide appropriate redress
to the affected passengers.
According to Dailytrust...
