• Reopens Abuja-Accra route
Recovery efforts in operations and efficient services at Arik Air received a boost recently with the launch of a new unit to cater for customers and ensure satisfaction nationwide.
The ‘Ambassadors’ Unit’, besides attracting new customers, is also to
enhance patronage of erstwhile customers, return the airline to its
frontline position and improve its chances of surviving.
In a related development, Arik is set to resume daily flight
operations on Abuja-Accra route, beginning from Monday, July 17, 2017
after months of absence.Recall that sequel to its takeover by the Asset
Management Corporation of Nigeria (AMCON) in February, the erstwhile
largest carrier in West Africa, showed signs of financial distress, with
its 28 aircraft fleet reduced to nine, international operations
temporarily shut and commanding market share dropped significantly.
However, the airline has lately shown stability under the new
management and said to be on the path of full recovery.Vice President,
Ground Operations, Arik Air, Capt. Murat Ozcan, at the launch of the
unit, said the idea originated from the airline’s commitment to
continually improve on its customer services.
Ozcan explained that the essence of creating the unit is to give our
customers a better welfare treatment at the airport.He said: “The
ambassadors’ unit has been designed to look after the passengers’ needs.
If there is something the passengers want to know, they can approach
the ambassadors, who will resolve the issue without wasting time,” Ozcan
said.
According to him, one of the major complaints by the passengers is
that it takes the airline operation officers a long time to attend to
their issues.“That is why we decide to put up this unit to look after
the welfare of the passengers and timely attendance to their complaints
once they walk into the terminal. Our ambassadors have a distinguishe
d outfit for easy identification. So, they are always available to render assistance to customers.”
Lead Ambassador, Ijeoma Ebere, added that the essence is about
excellent service, beginning with Lagos and soon to expand to Abuja,
Port Harcourt, Kano among other terminals nationwide.
Speaking on the resumption of Abuja-Accra service, Arik Air’s Chief
Executive Officer (CEO), Captain Roy Ilegbodu, said the re-introduction
of Accra operation is part of the management’s strategy to optimise
flight schedule and respond to the needs of its valued customers.
Ilegbodu said: “Arik Air has been at the forefront of providing
customer-centric services since our inception and we will continue to
respond to the needs of our customers at all times.”
