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Speaking
at the ceremony, Capt. Murat Ozcan, Vice President, Ground Operations,
Arik Air, said the idea originated from the airline’s commitment to
continually improve on its customer services.
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Arik Air on Monday brightened the relationship between it, its customers
and other airport users with the inauguration of an Ambassadors’
Unit.The News Agency of Nigeria, (NAN) reports that the inauguration
took place at Arik Air’s counter at the General Aviation Terminal of the
Murtala Muhammed Airport, Lagos.
Speaking at the ceremony, Capt. Murat Ozcan, Vice President, Ground
Operations, Arik Air, said the idea originated from the airline’s
commitment to continually improve on its customer services.“The essence
of creating the unit is to give our customers a better welfare treatment
at the airport.
“The ambassadors unit has been designed to look after the passengers’
needs.“If there is something the passengers want to know, they can
approach the ambassadors, who will resolve the issue without wasting
time,’’ Ozcan said.
According to him, one of the major complaints by the passengers is
that it takes the airline operation officers a long time to attend to
their issues.
He said: “That is why we decide to put up this unit to look after the
welfare of the passengers and timely attendance to their complaints
once they walk into the terminal.“Our ambassadors have a distinguished
outfit for easy identification, so, they are always available to render
assistance to them.’’
Ozcan said the ambassadors would be working in shifts, with two on
duty at the terminal to attend to passengers.NAN reports that the
ceremony climaxed with a raffle draw where five lucky Arik Air
passengers were rewarded with Economy Class Tickets to a local
destination of their choice.
