If your flight is delayed or cancelled you, of course, want to
know as soon as possible what to expect. In some instances KLM will
contact you directly. If this is impossible, because staff are too busy
in the event of a major disruption, these are the quickest ways to find
out what the situation is and how it affects your travel plans.
If KLM cancels a flight, we inform you by text message, email or
telephone. It is therefore important that you provide your contact
details when you make a booking. We will inform you of the available
rebooking options or let you know if you have already been rebooked.
Your new travel schedule and boarding pass will be available at KLM.com
(log in to MyTrip), the KLM App, and our self-service kiosks at the
airport.
Serious disruptions to air traffic due to fog, snow or an ash cloud,
put all KLM service agents under pressure. It is possible that under
these circumstances we may not be able to reach you on time. We
understand if you would prefer not to wait, but to contact us yourself.