ABUJA — The Federal Government has issued a 21-day ultimatum to Turkish Airlines to comply with the order of Consumer Protection Council, CPC, over abuse of rights of passengers on flight TK 623 of December 20, 2015 or face sanctions.
Attorney-General of the Federation, Abubakar Malami, slammed the ultimatum against the backdrop of shoddy treatment of Nigerian passengers aboard the airline’s flight, especially with regards to misplaced baggage.
Passengers on the said flight TK 623 to Abuja were allegedly subjected to untold hardships, as they were forced to repeatedly check the airport in Abuja on the fate of their baggage, thereby incurring extra and budgeted expenditure, including hotel accommodation, without any form of support by the airline.
Following a report on the incident, the CPC in a letter to the airline, dated December 29, 2015, signed by its Director General, requested the airline to provide it with a full situation report of the events, including Turkish Airline’s policy on delayed baggage, particularly as regards the compensation of affected passengers, the number of affected passengers, the number of those yet to receive their baggage and when same was expected to arrive.
The airline was also asked to indicate what steps it had taken to provide appropriate redress to the affected passengers.
ABUJA — The Federal
Government has issued a 21-day ultimatum to Turkish Airlines to comply
with the order of Consumer Protection Council, CPC, over abuse of
rights of passengers on flight TK 623 of December 20, 2015 or face
sanctions.
Attorney-General of the Federation, Abubakar Malami, slammed the
ultimatum against the backdrop of shoddy treatment of Nigerian
passengers aboard the airline’s flight, especially with regards to
misplaced baggage.
Passengers on the said flight TK 623 to Abuja were allegedly subjected
to untold hardships, as they were forced to repeatedly check the airport
in Abuja on the fate of their baggage, thereby incurring extra and
budgeted expenditure, including hotel accommodation, without any form of
support by the airline.
Following a report on the incident, the CPC in a letter to the airline,
dated December 29, 2015, signed by its Director General, requested the
airline to provide it with a full situation report of the events,
including Turkish Airline’s policy on delayed baggage, particularly as
regards the compensation of affected passengers, the number of affected
passengers, the number of those yet to receive their baggage and when
same was expected to arrive.
The airline was also asked to indicate what steps it had taken to
provide appropriate redress to the affected passengers.
Read more at: http://www.vanguardngr.com/2016/04/baggage-delay-fg-issues-21-day-ultimatum-turkish-airlines/
Read more at: http://www.vanguardngr.com/2016/04/baggage-delay-fg-issues-21-day-ultimatum-turkish-airlines/
ABUJA — The Federal
Government has issued a 21-day ultimatum to Turkish Airlines to comply
with the order of Consumer Protection Council, CPC, over abuse of
rights of passengers on flight TK 623 of December 20, 2015 or face
sanctions.
Attorney-General of the Federation, Abubakar Malami, slammed the
ultimatum against the backdrop of shoddy treatment of Nigerian
passengers aboard the airline’s flight, especially with regards to
misplaced baggage.
Passengers on the said flight TK 623 to Abuja were allegedly subjected
to untold hardships, as they were forced to repeatedly check the airport
in Abuja on the fate of their baggage, thereby incurring extra and
budgeted expenditure, including hotel accommodation, without any form of
support by the airline.
Following a report on the incident, the CPC in a letter to the airline,
dated December 29, 2015, signed by its Director General, requested the
airline to provide it with a full situation report of the events,
including Turkish Airline’s policy on delayed baggage, particularly as
regards the compensation of affected passengers, the number of affected
passengers, the number of those yet to receive their baggage and when
same was expected to arrive.
The airline was also asked to indicate what steps it had taken to
provide appropriate redress to the affected passengers.
Read more at: http://www.vanguardngr.com/2016/04/baggage-delay-fg-issues-21-day-ultimatum-turkish-airlines/
Read more at: http://www.vanguardngr.com/2016/04/baggage-delay-fg-issues-21-day-ultimatum-turkish-airlines/
